CTLI Contact Info + Staff

Contact Info

• Request for Brightspace or Kaltura Help: https://service.desk@nic.bc.ca

All Brightspace, Kaltura video, Kaltura Virtual Classroom and related questions should be directed through the NIC Service Desk which will allow the proper routing and support to be given to you. IT does some of the support (e.g., creating sandbox shells in Brightspace, gaining access to courses with dean/chair permission, checking on student registration issues etc.) and CTLI helps with course design and use of the tools.

• Centre Email (for learning session registrations, general help etc.): ctli@nic.bc.ca
• Staff Emails: see below to contact directly
• Hours: 9 – 4:30 pm – the staff typically are able to be booked and engage with people from 9 – 4:30 pm but can adjust their schedules if need be to attend earlier or later.
• Months: Mid-August to end of June – the Centre for Teaching and Learning Innovation is open during working days from late August to early July aligning with the teaching schedule of most instructors. During July and most of August there may be some support available for learning technology help.

CTLI Staff

As of August 2024, the following staff comprise NIC’s Centre for Teaching and Learning Innovation in alphabetical order. Since its inception in early 2020, the complement of staff has grown to 8.0 (FTE – full-time equivalent) as follows:

• 1.0 FTE Admin (Director) (EXEMPT)
• 1.0 FTE Admin and Centre Support (Centre Operations and Project Analyst) (CUPE)
• 1.0 FTE  Learning Technologies Support (Learning Technologies Support Specialist) (CUPE)
• 1.0 FTE Program Review Support (Senior Research Analyst – Program Quality) (CUPE)
• 4.0 FTE Teaching and Learning Consultants (also called Teaching and Learning Specialist, Teaching and Learning Faculty Developer) (NICFA)