CTLI Contact Info + Staff

Contact Info

All Brightspace, Kaltura video, Kaltura Virtual Classroom and related questions should be directed through the NIC Service Desk which will allow the proper routing and support to be given to you. IT does some of the support (e.g., creating sandbox shells in Brightspace, gaining access to courses with dean/chair permission, checking on student registration issues etc.) and CTLI helps with course design and use of the tools.

  • Centre Email (for learning session registrations, general help etc.): ctli@nic.bc.ca
  • Staff Emails: see below to contact directly
  • Hours: 9 – 4:30 pm – the staff typically are able to be booked and engage with people from 9 – 4:30 pm but can adjust their schedules if need be to attend earlier or later.
  • Months: Mid-August to end of June – the Centre for Teaching and Learning Innovation is open during working days from late August to early July aligning with the teaching schedule of most instructors. During July and most of August there may be some support available for learning technology help.
CTLI Staff
Michelle Carpenter

Centre Operations and Project Analyst

  • Email: Michelle dot Carpenter at nic dot bc dot ca
  • Focus: Management of Centre, Program Review, Centre Operations, Policies, Planning
Rachel Goodliffe

Teaching and Learning Consultant

  • Email: Rachel dot Goodliffe at nic dot bc dot ca
  • Focus: Health and Human Services Programs, Teaching and Learning, Metacognition, Self-Regulated Learning, Assessment
Wayne Hopwood

Senior Research Analyst – Program Quality

  • Email: Wayne dot Hopwood at nic dot bc dot ca
  • Cross-appointed to Institutional Research and Planning
  • Focus: Program Review, Course Feedback Surveys, Data for Quality Student Learning Initiatives
David Johns

Teaching and Learning Consultant

  • Email: David dot Johns at nic dot bc dot ca
  • Focus: Trades and Technical Programs, Teaching and Learning
Natalie Ward

Teaching and Learning Faculty Developer

  • Email: Natalie dot Ward at nic dot bc dot ca
  • Focus: Science and Math, Assessment, Teaching and Learning
Kim Pfeifer

Learning Technology Support Specialist

  • Email: Kim dot Pfeifer at nic dot bc dot ca
  • Focus: Brightspace, Kaltura, Kaltura Virtual Classroom, Online Course Design, Educational Technologies, Faculty Support for Functions and Tool Use in Courses
Jen Wrye

Teaching and Learning Faculty Developer

  • Email: Jen dot Wrye at nic dot bc dot ca
  • Focus: Teaching and Learning, Team-Based Learning